*PLEASE ALLOW UP TO A
2 HOUR ARRIVAL
FROM TIME SLOT SELECTED
1.Please have appliance fully assembled in its normal location.
2. Please provide adequate clearance to allow us to diagnose and disassemble.
3.Please remove any fragile items on or around your appliance prior to arrival
Job Rate Pricing & Diagnosis Service Call
We follow industry standard blue book pricing which bases the flat rate cost of the repair on the type of appliances and the difficulty of the repair. This charge includes the trip to your location, any necessary return visits and whatever time and parts it takes to diagnose and repair the appliance.
We will then determine what the total repair job is and if it would be a cost-effective repair. The $99 service call trip charge will go towards any final repair that we perform, it is not added to the total repair bill, (for example if a total repair bill is $175 then there is an $76 difference amount owed after the repair equaling the $175 total repair bill )
The diagnostic is valid for 30 days and DOES NOT warranty any type of DIY repairs
If no repairs are performed or approved at the time, the only charge remaining would be the cost of the service call trip charge , which is $99.
There is a $44.50 diagnostic fee for each additional appliance scheduled on the same visitwith the exception of WALL OVENS, STACK WASHERS AND DRYERS these may incur an additional person and an additional fee
Discounts and Coupons
Occasionally we offer online specials and discounts . Discounts and coupons are valid during normal working hour and must be presented during time of diagnosis. Coupons cannot be combined with other specials or offers and must be disclosed prior to the completion of the service call. Coupons are only valid towards a completed repair and are not applicable towards the service call / trip charge
Our labor warranty in regard to correcting defects in our workmanship is 90 days. If a part fails owing to a manufacturer's defect, however, our labor is covered for 90 days. There is no warranty against additional or more extensive repairs, against other problems that may occur on the same machine (even if involving what appear to be identical symptoms), or against incidental damages. Parts carry a warranty, which is 90 days from the time of the initial repair.
Payment and Conditions of Service Provision
All services are performed on a C.O.D. basis. We currently accept cash, checks, MasterCard, Visa, Discover Card, and American Express.
It is the responsibility of the customer to familiarize themselves with terms of service at time of scheduling and prior to allowing our technician to commence provision of service. Scheduling of service with us implies full acceptance of our terms and conditions as detailed, as does allowing our technician to commence service. Acting either for yourself or for the party listed on electronic or paper work order/ job sheet, you agree to pay all the following where applicable: any unpaid balance upon completion, 24% APR Interest and service charges on any past due balance, a $30 service fee if your check or credit card is not honored by the bank, necessary handling and return charges if your work order is canceled in an untimely fashion, and any necessary collection costs, including attorney's fees. Payment is due on provision of service unless terms have been agreed or other previous arrangements have been made.
Cancellation of Service
When scheduling service with us, we specifically take time out a technicians day to call on your location and service your product. When you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services which in turn results in a loss of revenue which cannot be recovered. Please allow at least 8 business hours notice when canceling an appointment.
It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence provision of service.
Waiver of Damages When Moving Appliance
You understand there is inherent risk in such movement. There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry and counter tops. You acknowledge the technician is not required to move the appliance. In exchange for his willingness to do so, you promise to hold faultless, both the technician and T. C. Appliance Repair LLC from any and every liability associated with any such damage as may occur in connection with this movement.
Waiver of Damages When Working with Water
You understand the machinery that’s being worked on is connected with the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable carelessness by the technician, you promise to hold harmless T.C. Appliance Repair LLC, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.
Waiver of Damages from Failed Cooling
You understand that, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and that any effort to service and/or repair same carries inherent risk. Diagnoses are not always straightforward, and, even when carefully performed, repair and/or service work may involve imperfections that result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed events, inability to service customers, etc. You acknowledge that, by undertaking to service and/or repair your equipment T.C. Appliance Repair LLC is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability T. C. Appliance Repair LLC, it’s agents and employees from any and all such harms. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.
Waiver of Damages from Lifting Glass Cook Top
You understand that, in lifting a glass/ceramic cook top surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While expecting the technician to exercise every due level of care, You nevertheless recognize that the Technician and T. C. Appliance Repair LLC explicitly refrain from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability T C. Appliance Repair LLC, it’s agents and employees from any and all such responsibility. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.
Where 2 people are required , this will incur an additional service charge
T.C. Appliance Repair LLC